When Nothing But The Very Best Will Do
Most clients expect uncompromising attention to detail and superior service, and that’s where we step in. Samsonshield prides itself on the quality of service provided by each member of our exclusive team.
Each member is hand-picked based on prior concierge experience, interpersonal skills, enthusiasm, and suitability for specific client requirements.
During the hiring process, each person goes through extensive security and background checks, are tested for customer service knowledge, and must be able to be fully bonded and insured.
Every member of our team is trained in the following:
- Client & Customer Service
- Butler-style approach
- Security & Risk Management
- Front Desk Administration
- Anticipating Client Needs
- Property Management Assistance Applications
- First Aid, CPR & AED
- Access Control
- Trade Coordination
- Emergency Management (IMS)
- WHMIS, AODA
- And more…